Yumo CRM

Lead UI/UX Designer · Yumo Tech. LLC

The CRM for communication around Yumo’s car-care services.

CRM
Customer communication
Marketplace operations

Focus: CRM design and setup
Context: Yumo car-care marketplace

I designed and set up Yumo’s CRM to support communication. It was part of my Lead UI/UX Designer work across the customer app, partner app and CRM.

A distinct part of the productProduct scope

CRM: Supports the team’s communication around the service.
Design contribution: CRM design and setup alongside both mobile apps.

Design a place for communication

CRM design
Communication

Yumo connects drivers booking car care with businesses that provide it. Communication needed attention of its own alongside the customer and partner app flows. I designed and set up the CRM to support that work.

Three products with distinct usersProduct scope

Drivers: Choose and book a service in Yumo.
Car-care businesses: Manage incoming requests in Yumo Partner.
Yumo team: Use the CRM for communication.

Place the CRM alongside the two apps

Marketplace
Product scope

The customer app focuses on finding and booking a service. The partner app focuses on handling that request. The CRM serves the team’s communication work around the marketplace.

I designed all three products as part of my role at Yumo. Each has its own case so the work can be understood through the people and tasks it serves.

Next Project

Yumo

Find, compare and book car care.